What to Expect From a Trustworthy Plumber

What to Expect From a Trustworthy Plumber

If you need plumbing services, it’s very important that those services come from a trustworthy plumber. Why is a trustworthy plumber so important? Because many plumbers can deceive you as to their level of expertise, licensure or certification. You may think you’re getting a certified, licensed plumber in Lancaster, PA, for example, when in fact you’re getting someone who wants to represent themselves as one but who lacks the requirements to be certified or licensed.

Why is it so important that the plumber you hire is a certified, licensed plumber? Because certified and licensed plumbers have demonstrated a level of knowledge and a willingness to adhere to a certain standard of behavior that you always want in anyone you hire to do work on your pipes. Finding an untrustworthy plumber can mean getting overcharged, charged for work done poorly or charged for work not done at all. It can mean substandard work that falls apart as soon as the plumber leaves, which can cause inconvenience, damage to your property and even serious injury.

Naturally, if you’re not using a trusted plumber in Chester County or Lancaster County, you shouldn’t expect them to offer or honor any warranty when their work fails.

Traits of Trustworthy Plumbers

So, what should you look for when searching for a trusted plumber in Lancaster, PA and the surrounding areas? Well, as mentioned, you want to know that your plumbers are certified and licensed in Pennsylvania, and that their licenses and certifications are prominently displayed somewhere, like on their website.

Membership in consumer protection groups like the Better Business Bureau, as well as membership in local Chambers of Commerce are also strong indicators of trustworthiness.

Once you’ve done your research, look for a plumber who has good communication with their customers. They should be willing to patiently answer any and all questions you might have about the plumbing services they provide. You want plumbers who will provide fair, accurate and free estimates before any work begins and who offer solid guarantees on any work they do.

A plumber who is more concerned about your confidence and satisfaction than about getting away with your money is the kind of trusted plumber in Coatesville, PA, West Chester or Lancaster that you want to be working with.

How Ordinary Plumbers Become Trustworthy Plumbers

A plumbing company doesn’t become trustworthy overnight. They have to earn that trust with years of quality work and an uncompromising dedication to customer service. They’re a company that survives for generations, with testimonials from satisfied customers of all kinds confirming they got exactly the service they deserved and are happy to use that plumber over and over again for all their plumbing needs.

That’s the story of the good-natured plumbers at Summers & Zim’s. Our story goes back 85 years.

Our mission from the very beginning was to become the most trusted plumbers in Lancaster County and throughout the region, by capturing the hearts of our customers for life. At Summers & Zim’s, the priority is making sure the customer is supremely satisfied, not on making the most service calls or even the most money. When we know we’ve made a customer for life with our good-natured, reliable, high-quality services, that’s when the work is most satisfying.

That’s why we offer a 5-point guarantee on our plumbing services — so you can move forward with total confidence that the work you have done is going to last. It’s why you can send the president of Summers & Zim’s a message anytime, and he’ll respond within 24 hours. It’s why we have more master plumbers than any other service provider in Chester County, and why we won’t hire a plumber unless they have both the plumbing skills and the high level of customer service skills our customers deserve.

It’s why so many residents of Chester County and Lancaster County keep coming back to Summers & Zim’s whenever they have a plumbing issue, and why it’s a great idea for you to join them and see what a benefit having a trustworthy plumber in your corner can be for you and your family.

If you’ve got a plumbing problem, we’re ready to help — and we’re ready to prove why we’re the most trusted plumbing company in Lancaster County, Chester County and beyond. Contact Summers & Zim’s today for all your plumbing service needs.

Why Choose Summers & Zim’s

Why should you trust the plumbing professionals at Summers & Zim’s for all your residential plumbing needs? At Summers & Zim’s, we pride ourselves on our good natured disposition, unmatched plumbing experience paired with numerous certifications and focus on providing our customers with exceptional service and personalized plumbing repair and installation solutions. We’re proud to be certified by the Master Plumbing License, North American Technician Excellence, Inc. and the Environmental Protection Agency.

With our dedication to our customers, we also ensure consistent quality and satisfaction with our one-of-a-kind 5 Point Guarantee:

5-Point Guarantee

  • Design Guarantee

    For all of our repairs and installations, we guarantee it will perform as intended. If it’s not what you expected, we’ll make adjustments or replacements at no extra cost.

  • No Lemons Guarantee

    If you have a recent plumbing fixture installed and a piece of it fails to perform reliably, we’ll install a new one at no additional cost.

  • $500 No Frustration Guarantee

    If your new plumbing installation does not perform as promised or expected within the first two years, we’ll pay you $500 for the inconvenience.

  • Home Protection Guarantee

    While working in your home, if our team accidentally damages any part of your home, we will cover any repair or replacement costs.

  • 100% Money Back Guarantee

    If your new system installation does not meet your needs or expectations, we’ll remove the item and return 100 percent of your investment.