Privacy Policy
The following is a privacy statement that Summers & Zim’s is providing to inform you of how your information is collected and used while on the Summers & Zim’s website. This privacy statement only covers pages that belong to Summers & Zim’s.
This privacy statement is effective August 28, 2012, and is subject to change. Any changes will be posted to this page.
Personal Information
Summers & Zim’s collects your personal information with the sole intent to better serve you.
We do not collect your personal information when you use the pay online feature on our website. When you pay online, we pass your email, account number, invoice number and amount to YourPay for payment processing.
When you request service, we collect your name, email address, city, phone number and details of the request specifically for services we hope to provide for you.
We will not use your email address to send you promotional communications without asking you. If you do find that you are receiving promotional communications from us and were not asked to receive them, you can unsubscribe by sending an email to [email protected] with “unsubscribe” in the subject line.
Non-Personal Information
Summers & Zim’s uses Google Analytics, a free tool provided by Google to better understand how you use our website. The information that is collected may include the day or time that the site is accessed, whether a visitor fills out a form or what pages a visitor navigates on our website. Google collects this information using cookies.
A website cookie is a text file that is placed on a visitor’s computer to improve the website browsing experience. Cookies do not identify individuals, but can identify the machine (computer, mobile device, etc.) that a visitor uses to browse the site.
You can choose not to accept cookies at any time in the preferences of your web browser. You can also learn more about Google Analytics, and how to opt-out of Google collecting your information at http://www.google.com/analytics/learn/privacy.html
Information We Share
When you use our pay online service, we send your email, account number, invoice number and amount to FirstData for payment processing. Otherwise, we do not share your personal information with individuals, companies or organizations outside of Summers & Zim’s without your consent, or unless there arises a legal obligation to do so.
More Information
If you have any comments or questions about the information in this privacy statement, you may email us at [email protected] or call us at (610) 593-5129.
Why Choose Summers & Zim’s for Your Home Services
When it comes to safeguarding your home’s comfort, Summers & Zim’s stands as your trusted partner in Chester County and beyond. Why entrust us with your residential plumbing, heating, and air conditioning needs? With a legacy spanning over 95 years, we’re not just experts; we’re your neighbors, deeply invested in our community’s wellbeing. Our team embodies a friendly and professional spirit, backed by a wealth of experience that’s recognized through prestigious certifications, including the Master Plumbing License, North American Technician Excellence, Inc., and the Environmental Protection Agency.
Our holistic approach to home services extends beyond mere repairs and installations. We believe in creating lasting relationships with our customers, delivering not only exceptional service but also tailored solutions that fit your unique home environment. It’s this dedication that has earned us the trust of families across Lancaster, Delaware, and Chester Counties.
We take pride in our work, and it shows in our commitment to excellence, reflected in our exclusive 5 Point Guarantee. This is our promise to you – consistent quality and satisfaction in every job we undertake, whether it’s ensuring your faucets don’t drip, your heating system keeps you cozy through winter, or your air conditioning offers respite from the summer heat. Choose Summers & Zim’s, where your home’s functionality and comfort are in capable hands.
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Design Guarantee
At Summers & Zim’s, we’re committed to excellence in every repair and installation we undertake. Our Design Guarantee ensures that the work we do not only meets but exceeds your expectations. Whether it’s a complex HVAC installation or a routine plumbing fix, we promise that it will function exactly as intended. If, for any reason, you feel that the results aren’t what you were expecting, our team is prepared to make necessary adjustments or replacements, completely free of charge. We’re not satisfied until you are, ensuring your home’s systems are both efficient and reliable.
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No Lemons Guarantee
We understand the frustration of a new plumbing fixture failing to perform as expected. With our No Lemons Guarantee, you have our assurance of quality and reliability. If any plumbing fixture we’ve installed in your home shows signs of malfunction or unreliability, rest assured, we will replace it with a new one at no additional cost. This guarantee is our promise of quality and your peace of mind, ensuring that your plumbing investments are secure and reliable.
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$500 No Frustration Guarantee
Your satisfaction is our top priority, and we stand firmly behind the quality of our plumbing installations. With our $500 No Frustration Guarantee, we take our commitment to a higher level. If any new plumbing installation we provide doesn’t perform as promised or expected within the first two years, we acknowledge the inconvenience it causes. To make it right, we will compensate you with $500. This guarantee underscores our dedication to providing services that not only meet but exceed your expectations.
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Home Protection Guarantee
At Summers & Zim’s, we treat your home with the utmost care and respect. Our Home Protection Guarantee ensures that in the unlikely event our team accidentally causes any damage to your home during our service, we will bear the cost of all necessary repairs or replacements. We strive to work meticulously, but should any mishaps occur, you can have peace of mind knowing that we will take full responsibility to restore your home to its original condition, or better.
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100% Money Back Guarantee
Your trust in our system installations is valued, and we aim to deliver solutions that perfectly match your needs and expectations. Our 100% Money Back Guarantee is a testament to this commitment. If you find that a new system installation by Summers & Zim’s does not fulfill your requirements or live up to your expectations, we will not only remove the installation but also return every penny of your investment. This guarantee is our way of ensuring that your investment in your home’s systems is completely risk-free.