Biggest Consumer Complaints about Plumbers

What makes consumers unhappy with their plumbers? At the top of the list are:

1. Not showing up when they said they would be there.
2. Installing no-name products but charging top-brand prices.
3. Concerns that unnecessary work was done to inflate the amount charged.

At Summers & Zim’s we make sure that none of these things ever happen to our customers. We confirm our appointment times and guarantee we arrive on time. We install only the most reputable, reliable quality brands and tell you what they are in our up-front quotes. And, we do a thorough review with our customers of what needs fixed and why before we start the work. It’s all part of our customer satisfaction guarantee.