Already have a diagnosis or a quote from another contractor? Before you commit to an expensive repair or a new system, let one of our Good Natured Guys double-check it. We'll waive our normal travel fee.
How a Free Second Opinion Works
A second opinion is for checking a recommendation another contractor has already given you. Here’s what to expect.
Tell us what you were told
Call and let us know you’d like a second opinion. Share the original diagnosis, the repair or replacement that was recommended, and what’s giving you pause. If you’re comfortable sharing the quote, that helps too.
We take an independent look
We waive our normal travel fee and send one of our professionals to evaluate the situation in person and review the recommendation you received.
You decide, with no obligation
We’ll explain what we found and what your options are, so you can make a confident decision. There’s no obligation to move forward with us.
Questions About Our Free Second Opinion
Who is a free second opinion for?
Homeowners who have already had another contractor look at a problem and give them a diagnosis or recommendation. It’s a way to double-check that recommendation before you spend money on it. If no one has looked at the problem yet, call us and we’ll schedule a regular service visit.
What’s free, exactly?
We waive our normal travel fee for a qualifying second-opinion visit, and our technician’s evaluation of the recommendation you received is complimentary. If any additional diagnostic work or testing would carry a charge, we’ll explain it and get your approval before we do it.
Do I have to hire you afterward?
No. There’s no obligation to move forward with us. We simply want to help you make an informed decision.
Why would you do this for free?
We know it’s difficult to choose the right contractor, especially when you’re being told you need an expensive repair or an entirely new system. We’re confident in our team’s knowledge, professionalism, and approach. We’d appreciate the opportunity to earn your trust and show you the Summers & Zim’s difference.
Are you going to say the other contractor got it wrong?
Our job is to give you an honest, independent evaluation, not to criticize anyone else’s work. Sometimes we’ll agree with the original recommendation, and sometimes we’ll see other options. Either way, we’ll explain our reasoning so you understand your choices.
What should I have ready when I call?
The original diagnosis, the repair or replacement that was recommended, and the quoted amount if you’re comfortable sharing it. Any paperwork or photos the first contractor left with you are helpful too. Call us at (610) 593-5129 to ask for a second opinion.
Not sure about a recommendation you received?
Call and ask for a free second opinion. We’ll waive our normal travel fee so one of our professionals can take a look and help you make a confident decision.